Refund policy

At Moonharbor, customer satisfaction is important to us. We understand that an item may occasionally not meet your expectations, which is why we offer eligible customers a 30-day return and refund period.

This Return & Refund Policy explains the conditions and procedures applicable to purchases made through Moonharbor.shop.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product should generally:

Be in the same condition in which it was received
Be reasonably clean and free from avoidable damage
Include original packaging where reasonably available
Include accessories, components, or materials originally supplied with the product
Be accompanied by valid proof of purchase

Please contact us before returning an item so our customer support team can review your request and provide appropriate return instructions.

2. Free Returns

Moonharbor provides free returns for eligible approved return requests submitted within the applicable 30-day return period.

Customers should not independently send products to our business address unless specifically instructed to do so by our customer support team.

Return instructions and, where applicable, the appropriate return method will be provided after your request has been reviewed.

3. How to Request a Return

To request a return, contact:

Email: support@Moonharbor.shop

Please provide:

Your full name
Order number
Email address associated with the order
Product you wish to return
Reason for the return
Photographs when the product is damaged, defective, or incorrect

Our team will review your request and provide further instructions.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.

Please include photographs showing the item and relevant packaging when appropriate. This information allows us to evaluate the issue and determine an appropriate resolution.

Depending on the circumstances, an eligible resolution may include a replacement, refund, or other appropriate remedy.

5. Refunds

Once an approved return has been received and inspected, or when a return is otherwise determined not to be required, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Financial institutions and payment providers may require additional processing time before a completed refund appears in your account. Such processing times are outside Moonharbor's direct control.

6. Exchanges

If you would like a different product, size, style, or color, please contact our customer support team. Availability cannot be guaranteed.

Where a direct exchange is unavailable, we may ask you to complete an eligible return and place a new order separately.

7. Non-Returnable Items

Certain products may not qualify for return where required by applicable law or where an item has been materially altered, damaged through misuse, or otherwise rendered unsuitable for resale due to circumstances unrelated to a product defect.

Any statutory rights available to consumers under applicable law remain unaffected.