Terms of service

These Terms of Service govern your access to and use of Moonharbor.shop and your purchase of products offered through the website.

Throughout these Terms, “Moonharbor,” “we,” “us,” and “our” refer to Moonharbor.

By accessing our website or purchasing from us, you agree to these Terms of Service and any additional policies referenced herein.

1. Online Store Terms

By using this website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our website, products, or services for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not transmit malicious software, harmful code, or other materials intended to interfere with the operation or security of the website.

2. Product Information

We make reasonable efforts to present product descriptions, photographs, dimensions, colors, features, and other information accurately.

However, colors and visual details may appear differently depending on your screen, device, lighting, and display settings.

Where products contain textile or other materials that may naturally vary, minor differences in texture, appearance, dimensions, or finish may occur.

3. Prices

Product prices are displayed on our website and may change without prior notice.

We reserve the right to correct typographical errors, inaccurate prices, descriptions, promotions, or other information when reasonably necessary.

Any applicable taxes, duties, or other charges will be handled according to the information presented during checkout and applicable law.

4. Orders

Submitting an order does not necessarily constitute final acceptance.

We reserve the right, where reasonably necessary and legally permitted, to refuse, limit, or cancel an order because of circumstances including suspected fraud, pricing errors, inventory issues, payment problems, or incorrect product information.

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

5. Billing Information

You agree to provide current, complete, and accurate billing, shipping, and contact information when placing an order.

You are responsible for reviewing your shipping information before submitting an order.

6. Shipping

Moonharbor offers free worldwide shipping, subject to our Shipping Policy.

Our standard estimated delivery timeframe is 7–10 days. Delivery estimates are provided in good faith but may be affected by customs, carriers, weather, local disruptions, incorrect addresses, or other circumstances outside our reasonable control.

7. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

Please review that policy before initiating a return.

8. Intellectual Property

Unless otherwise indicated, content available through Moonharbor.shop—including our store branding, written content, graphics, page designs, and other original materials—is owned by or licensed to Moonharbor and protected by applicable intellectual property laws.

You may not reproduce, distribute, exploit, or commercially use protected content without appropriate authorization.

9. Third-Party Services

Our website may rely on third-party providers for functions such as payment processing, shipping, analytics, or ecommerce infrastructure.

Your use of certain third-party services may also be subject to the applicable provider's terms and privacy practices.

10. Prohibited Uses

You may not use Moonharbor.shop to engage in fraud, violate applicable laws, infringe intellectual property rights, distribute malware, attempt unauthorized access, interfere with website security, collect information unlawfully, or engage in activities intended to damage Moonharbor or other users.

11. Disclaimer

We make reasonable efforts to maintain accurate and accessible website information. However, except where prohibited by applicable law, we do not guarantee that the website will always operate uninterrupted or entirely free from technical errors.

Nothing in these Terms excludes rights or remedies that cannot legally be excluded.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Moonharbor will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be limited.

Nothing in these Terms limits liability that cannot be limited or excluded under applicable law.

13. Governing Law

These Terms are governed by applicable laws of Canada and the laws applicable in the Province of Québec, without limiting any mandatory consumer rights that may apply based on a customer's jurisdiction.