Shipping policy

Thank you for choosing Moonharbor. This Shipping Policy explains our shipping services, estimated delivery timeframe, and other important delivery information.

1. Free Worldwide Shipping

Moonharbor provides free standard shipping worldwide.

Eligible customers are not charged a standard shipping fee for orders shipped to supported destinations.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

Delivery estimates begin after the order has been successfully processed and prepared for shipment where applicable.

Please note that delivery estimates are not guaranteed arrival dates. Actual delivery times may vary due to destination, carrier operations, customs processing, weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

3. Order Processing

After you place an order, we may perform routine payment verification, address review, inventory confirmation, and fulfillment preparation.

Once your order has shipped, tracking information may be provided when tracking is available for the applicable shipment.

4. Shipping Destinations

We offer worldwide shipping to supported destinations.

Certain destinations may occasionally be unavailable due to carrier restrictions, legal requirements, transportation limitations, or other logistical circumstances.

If we cannot fulfill an order to the address provided, we will contact you and provide an appropriate resolution.

5. Tracking Your Order

When tracking information is available, customers may receive shipment details using the contact information provided at checkout.

Please allow reasonable time for a carrier's tracking system to register or update a newly shipped parcel.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete delivery information.

If you notice an error after placing an order, contact support@Moonharbor.shop as soon as possible.

We will make reasonable efforts to assist, but address changes cannot be guaranteed after fulfillment or shipment has begun.

7. Delayed Shipments

Occasional shipping delays can occur due to customs inspections, severe weather, carrier disruptions, peak shopping periods, public holidays, or other circumstances beyond our reasonable control.

If your shipment appears significantly delayed, please contact us with your order number so we can review the available tracking information and assist where possible.

8. Lost Packages

If tracking indicates unusual inactivity or you believe your package has been lost in transit, contact us.

We may review available tracking information and coordinate with the applicable shipping provider where appropriate.

9. Damaged Packages

If an item arrives damaged, please retain the product and packaging and contact us as soon as reasonably possible.

Photographs of the product, packaging, and shipping label may be requested to help us evaluate your claim.

10. Customs and Import Requirements

International shipments may be subject to customs procedures or local import requirements.

Any taxes, duties, fees, or import obligations that apply will be handled according to applicable law and any information communicated during the purchasing process.